BusinessConsumer Handbook Available

Consumer Handbook Available

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(NC) – Having quality consumer information is the best protection you can have in today’s marketplace. The Canadian Consumer Handbook put together by Canada’s federal, provincial and territorial consumer protection agencies offers a wealth of information. 

There’s information on the differences between proper and improper business procedures, on how to approach banks, insurance companies, utility companies, landlords and many others. It also provides advice on consumer rights, making informed decisions, making a complaint effectively, and protecting yourself from unscrupulous dealers.

Complaining effectively is a skill that the Handbook looks at in full. Consumers should not be afraid to complain, as reputable businesses will be pleased to set matters right. 

There is information on how to keep track of what you have done to complain and what is the proper line of events that you should follow, from talking to the manager to going to small claims court. 

This is an award-winning Web site developed by the Office of Consumer Affairs of Industry Canada. It provides rapid access to consumer information, powerful tools to cut research time, and many useful links to consumers and other organizations. 

Canadians can access Consumer Connection from home, the public library, community access points or from Government of Canada, provincial and territorial service outlets. For a variety of information on everything from bank fees, to privacy rights, to the latest scams or frauds, this is the place to go.

Disclaimer:  The contents of this site, such as text, graphics, images, and other materials contained on the page are for general information purposes only. This article is not a substitute for professional advice on the topics mentioned. This article does not create any form of offers to any legal or professional service. The site assumes no responsibility for errors or omissions in the contents. In no event shall the site be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action to follow the content, negligence or other tort, arising out of the use of the contents of the article. The blog reserves the right to make additions, deletions, or modifications to the contents at any time without prior notice. The site does not warrant that the site is free of viruses or other harmful components. It may contain views and opinions which are those of the authors and do not necessarily reflect the official policy or position of any other author, agency, organization, employer or company, including the site itself. It also does not provide professional advice, diagnosis, treatment or any legal service. The site does not endorse official procedures, legal actions or qualified services and the use of its contents are solely at your own risk.

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